Privacy Policy
At Sorivenqualth, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial planning services.
Information We Collect
We collect information necessary to provide effective financial planning services:
- Contact details including name, email, phone number, and address
- Financial information relevant to planning services and consultations
- Communication preferences and service history
- Website usage data and preferences through cookies and analytics
How We Use Your Information
Your information helps us provide personalized financial planning services:
- Delivering monthly consultations and personalized financial strategies
- Communicating about your service, appointments, and account updates
- Improving our services based on your feedback and usage patterns
- Complying with legal and regulatory requirements under Australian law
Legal Basis for Processing
We process your personal information based on several legal grounds:
We process your data based on your consent for marketing communications and legitimate interest for service delivery and improvement: Consent / Legitimate Interest
How We Share Information
We may share your information in limited circumstances:
- With trusted service providers who assist in delivering our services
- When required by law or to comply with legal obligations
- With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
Your Privacy Rights
Under Australian privacy law, you have several important rights:
- Right to access your personal information we hold
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal information
- Right to receive your data in a portable format
- Right to object to certain types of data processing
Cookies and Tracking
We use cookies and similar technologies to improve your website experience and analyze usage patterns.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Financial planning records are typically kept for seven years as required by Australian regulations.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Policy: Changes to This Policy
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We'll notify you of significant changes through email or website notices.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us using the information below.
Sorivenqualth
142 Collins Street, Melbourne VIC 3000
Email: contact@sorivenqualth.com
Phone: +61 186 580 962
Last Updated: July 27, 2025